Common Questions about Vacation Rental Homes

Frequently Asked Questions

• How do I make a reservation?
  
  To make a reservation, please call our office at 207.934.3400 during normal business hours.  In addition, our secure online booking is available 24 hours a day, 7 days a week. If you do make a reservation online a vacation specialist will contact you to confirm and finalize your rental within 48 hours. The reservation is not final until approved by agent. Once approved, the reservation is subject to all terms, conditions and policies.

 

•  What is your payment policy?

50% of your total reservation cost is due upon booking.  The Final Payment will be due no less than 30 days prior to your arrival. 

• What if I need to cancel my reservation?
  
  Unplanned events often arise altering our travel plans.  Refunds will be made only if Seashore Property Management is successful in re-booking the premises for the same reservation period and the same rental amount.  If Seashore Property Management is unable to re-rent the cancelled period, the total rental charge will be due, with all advance rental payments forfeited.  

• What are your check-in and check-out times?
  
  CHECK-IN time for all houses, cottages and apartments is 2pm.  CHECK-IN time for all Condos is 3pm. CHECK-OUT time is by 10:00 a.m. Each of our rental guests must agree to scheduled arrival and departure at stated times. DO NOT go to the property before checking in with our office. If cars or people are seen at the property, it will delay its cleaning and inspection, and thereby, delay the check-in time.   We understand that you are anxious to begin your vacation and we are just as anxious to have that happen for you.  However, these time frames are something that we must adhere to so that you are occupying a clean, refreshed property.  
   
• Are security deposits required?
   

  Seashore Property Management provides two convenient options for our renters:

• OPTION 1: Non-Refundable Security Deposit Damage Waiver fee of $65. This covers theft or damage to the rental unit as a result of your inadvertent acts or omissions.  You must notify SPM of any damage or theft to the unit during your occupancy, or this plan is void. Payment of Damage Waiver will not be accepted after you have occupied the unit. The units are carefully inspected after each rental.  If you decide not to pay the Security Deposit Damage Waiver, a security deposit will be added to your final reservation payment.

• OPTION 2:  A Security/Damage Deposit of $500.00 paid in check or money order with your final reservation payment is required on all properties to insure compliance with the Terms of Occupancy. The Security/Damage deposit is held until a determination of the condition and content of the rental property has been verified. Amounts will be released within 30 days of check-out after verification that no damage was incurred, or that additional cleaning has not been necessary.  NO PERSONAL CHECKS OR CREDIT CARDS ACCEPTED ON THE DAY OF CHECK-IN. 

 

• How should I leave the property?
  
  Although a cleaner comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting someone's home and your should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit.

 

• Is there a charge for extra keys? 
  
   We provide only two (2) sets of keys at check-in.  If keys are lost, there is a $25 key charge for each lost key.  The exception to this is for all condo utility keys - there is a $50 charge for those keys.

 

• Are telephones available?
  
  Since so many people have cell phones, and tenants usually have 2 or more with them, a lot of owners have eliminated land lines in their properties. Some properties have phones, some properties do not. We do not guarantee phones will be available and do not have the numbers of properties that may provide them.

 

• What about maid service?
  
  Homes are cleaned before your arrival and after your departure. Daily maid service or interim cleaning is available at an additional charge. 

 

• Who supplies linens?
  
  With very few exceptions, our rental properties are NOT furnished with linens for the beds or bath and beach towels.  Our renters typically bring their own.  However, if you choose not to do so, Seashore Property Management offers a service to provide those linens for you at a weekly rental price.  Please check out the information on this site for details on pricing and packages.  

 

• What supplies are included in the rental? 
  
  Please refer to the Amenities section for each property to determine what amenities are offered at each particular property.  However, generally, no condiments, paper supplies or food are provided.  

 

•  What items should we bring?
  
  Every family's vacation needs are different.  However, be sure to check the amenities section of your rental property so that you can make arrangements to bring along the proper linens for the appropriate bed sizes, beach chairs, where necessary, and anything else that will make your vacation a fabulous experience.  Please keep in mind that within 15 minutes drive South or North, we have large grocery stores, Wal-marts, Dollar stores etc. to purchase all of your food supplies and anything else you require. 

 

• What about occupancy limits and parking?

          Seashore Property Management has set and published occupancy and parking limits for every unit and strictly enforces these limits.    

• What about grilling?
  
  Most of our rental homes have charcoal or gas grills (check amenities) . Tenants are responsible for providing their own charcoal, where needed.  Gas grills are provided with gas canisters ready for grilling.  If for some reason when you arrive the gas canister is empty, please notify our office.  If it is possible, we will get you a filled canister that day.  If you discover on a Sunday or any evening that you require gas, you will  need to fill it yourself and we will reimburse you the next business day, upon furnishing us with a receipt.  

 

• What about house parties or noise complaints?
  
  Rental Guest understands that we will accept families, married couples and responsible adults. You certify that you have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, you will be asked to leave with no refund. Any complaints will be dealt with on an individual basis.
  
  Please be aware that Old Orchard Beach and surrounding areas have strict late night noise ordinance that are enforced.

• Are pets allowed?
  
  Certain properties do allow pets (check descriptions). For those properties that do not allow them, if pets are found in or on the property we reserve the right to cancel your reservation, forfeiting deposit and occupancy of the rental unit plus a $200 charge.
  
  If you are allowed to bring your pet please follow these guidelines:
  • Please make sure that you clean up after your pet in and around your home and dispose of the waste properly.
  • Any and all damage caused and the resulting charges, i.e. carpet stains, wall damage, pet hair removal, etc will be the responsibility of the tenant.
  • Please respect the property and its surroundings so that we may continue to offer properties that allow our 4 legged friends!

• Smoking
  
  There is no smoking inside any property. Unauthorized smoking is grounds for eviction without refund and/ or security deposit forfeiture.